Descriptions:
NetSupport Manager continues to offer the most complete and up-to-date remote PC support as well as desktop management features. From a desktop, laptop, tablet, or smartphone, you can monitor multiple systems with a single action, give hands-on remote support or interactive training, collaborate, and even record or replay sessions. Whenever necessary, you can collect real-time hardware and software inventory, monitor services, and even view system settings remotely to help resolve problems quickly.
Designed to operate through your LAN, WAN or Internet networks, securely without the need to configure a firewall, NetSupport Manager offers a unique solution for remote support, without the need to resort to third-party services or pay an annual subscription. In addition to traditional 1: 1 remote control functionality, NetSupport Manager presents the 1: many solution; from monitoring multiple systems in real time to displaying the operator screen on multiple recipients for training purposes, to distributing files across the network.
Characteristics:
Platform flexibility
Powerful remote control and system diagnostic functionality from any Windows, Mac, Android or iOS device. Connect to any remote Windows, Mac, Linux, Chrome OS (or CE, DOS, or Legacy Solaris) devices. Purchase a license that covers the systems you want to manage. The price includes all versions and modules of NetSupport Manager; no distinction is made between the operator (Control) and the end user (Customer) and the license is for the lifetime of the software; there is no annual subscription fee.
Monitoring of systems with interactive thumbnails
The Monitor Mode feature allows the user to see a thumbnail view of all the simultaneously connected Client workstations. The size of these thumbnails can be adjusted. In addition, the user can mouse over a specific thumbnail to get an enlarged view of each selected PC.
Remote control
You can view, share, and control the screen, keyboard, and mouse of any PC regardless of color intensity, resolution, or operating system. NetSupport Manager provides the fastest and most secure remote control on the market.
Self-clustering of remote systems
The Control "tree view" offers an instant view of the IT infrastructure by grouping remote systems according to predefined criteria such as operating system, type of PC (laptop, all-in-one, desktop, tablet, virtual PC, etc.) and even country. In addition, all devices are automatically grouped together thanks to the NetSupport version, which ensures easy management of updates.
File transfer
A user can transfer files between their PC and another user's workstation using a simple “drag and drop” interface. You can even drop a file directly onto the desktop when viewing a remote computer.
Remote inventory and system information
The user can get a real-time view of the hardware and software installed on each remote PC workstation from their NetSupport Control. NetSupport Manager gathers more than 80 pieces of information, specifically about the hardware or environment of each PC.
Connectivity
Remote control products are fundamentally based on flexibility in searching and connecting with end-user devices. NetSupport Manager has been designed to work over LAN, WAN or Internet, with support for TCP / IP and HTTP communications (and even support for legacy IPX and NetBIOS protocols).
Geolocation
This simple but flexible new NetSupport Manager feature aims to group remote devices more easily for businesses with many sites. When a user connects to a remote PC, if enabled, the location of the device will be calculated based on their external details.
Chat, messages, help requests and audio support
In NetSupport Manager, users can conduct a two-way chat session between any number of selected users, in both text and full audio mode.
Flexibility
NetSupport Manager includes a wide variety of support features to make remote support as simple and flexible as possible. These features include: remote clipboard, remote printer redirection, a complete set of scripting and programming tools to automate tasks, a network deployment tool, the ability to launch applications remotely, a remote run command, editor Registry and many more.
Safety above all
NetSupport Manager has been providing the most secure remote control on the market for 20 years. The latest release continues to broaden security issues by including everything from activity logs to user commits for 256-bit encryption, smart card support, AD integration, and many other features. NetSupport Manager is the product of choice for military and financial institutions around the world.
Integration
NetSupport Manager has been designed to function both independently and as an important part of existing systems. With this in mind, NetSupport Manager provides a command line interface that allows access via command line "switches" and supports variables to ensure that, regardless of your environment, NetSupport Manager can be accessed and used directly.
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